FAQ
How does Meteor Wallet keep my funds safe?
Meteor Wallet is a non-custodial wallet, meaning it does not hold your money for you. Instead, you control your funds through your private key or seed phrase, which you must keep secure.
Key Points:
Personal Responsibility: Your funds are secure as long as you keep your private key or seed phrase safe. If it is lost or stolen, you cannot recover your funds.
Guard Against Scams: Avoid phishing attacks by not sharing your private key and not clicking on suspicious links. Your wallet's security is compromised only if your key or seed phrase is mishandled.
Why Choose Meteor as Your Wallet?
Controlled dApp Access: Meteor Wallet limits dApps from accessing your keys fully, enhancing security against unauthorized use.
Ledger Support: For added security, especially with large balances, you can connect Meteor Wallet to a Ledger hardware wallet. This setup requires physical confirmation for transactions, providing an extra layer of security.
Privacy Protection: Meteor Wallet protects your privacy by only tracking public blockchain information and not storing personal data.
Robust Security Measures: The wallet maintains high security standards, including routinely cleansing server logs and enforcing multi-factor authentication across its infrastructure.
Trusted Community and Team: Meteor Wallet is supported by the Near Foundation and has received investments from notable firms. The team is transparent (DOXXED) and has built a reputation for reliability and community involvement.
How can I maximize the security of my Meteor Wallet?
Ensuring the security of your Meteor Wallet involves several proactive steps:
Use a Strong Password: To prevent unauthorized access, create a unique and complex password for your Meteor Wallet.
Integrate a Ledger Hardware Wallet: Linking a Ledger adds a physical layer of security, requiring manual confirmation for all transactions. This is ideal for protecting larger balances.
Manage Your Keys Actively: Although using a Ledger might negate the need for frequent key updates, consider the following if not using a Ledger:
Add a New Key: Periodically generate and use a new access key.
Set as Primary Key: Designate the new key as the primary to ensure updated security settings.
Revoke Old Keys: Regularly remove outdated keys to secure your wallet from old vulnerabilities.
Navigate to Key Management:
Go to Settings > Security and Recovery > Manage Full Access Keys.
IMPORTANT Security Tips:
Total Control: You alone control your password and recovery phrases—no third party has access.
Essential Security: Keep your recovery phrase in a secure location; losing it means losing access to your wallet and funds permanently.
Watch for Scams: Be cautious of phishing attacks. Never share your private key or click on suspicious links that ask for your wallet details.
What should I do If my Meteor Wallet account appears compromised?
If you suspect your Meteor Wallet account is compromised or notice any unauthorized transactions, follow these steps immediately:
Rotate Your Keys:
Generate a new access key if you suspect your seed phrase or private keys may have been compromised.
Set the new key as the primary and revoke the old ones to prevent unauthorized access.
To Navigate to Key Management:
Go to Settings.
Click on Security and Recovery.
Select Manage Full Access Keys.
Investigate Transactions:
Review your account for any unfamiliar transactions.
Trace these transactions back to their source by examining details and associated smart contracts in the transaction history.
Remember: When connecting to decentralized apps (dApps), you often grant specific permissions like function call access. This enables dApps to perform certain account functions without repeated confirmations but does not grant full account control.
If you discover unauthorized activities after these checks, consider securing your account further by removing permissions for questionable dApps (Settings → Connected Apps) and changing your access keys. For additional assistance or to report suspicious activity, contact Meteor Wallet support.
Important Security Note: Meteor Wallet never grants apps full access to your keys. Apps are only given limited function call access. Your wallet can only be compromised if you misplace your seed phrase/private key or if it's entered on a scam website.
How do I recover my Meteor Wallet If I forget my password?
Prepare Your Device:
For Web Wallet: Clear your browser's cache.
For Chrome Extension: Reinstall the Chrome extension.
Start Recovery:
Visit the Meteor Wallet login page and click “Import existing wallet.”
Enter Recovery Details:
Type in your seed phrase or private key when prompted.
Complete the Recovery:
Follow the on-screen instructions to regain access to your wallet.
Keep it Secure: Store your seed phrase or private key in a secure place. Without these, you cannot recover your wallet or funds.
What cryptocurrencies are supported by Meteor Wallet?
Meteor Wallet supports all tokens within the NEAR Protocol ecosystem, following the NEP-141 standard. For a comprehensive list of supported tokens, visit NEARBlocks Tokens.
Looking ahead, Meteor is set to enable the management of accounts across various blockchains, all through the convenience of your NEAR wallet — broadening your possibilities for seamless crypto management. Stay tuned for these exciting updates!
What are the transaction fees associated with using Meteor Wallet?
Meteor Wallet operates as a free-to-use application, meaning you won't encounter any additional charges for utilizing the wallet's features. The only fees you incur are those required for blockchain operations, including transactions, swaps, and staking. Here's a detailed breakdown of these typical fees:
Account Creation: Approximately 0.000042 NEAR (less than $0.01 USD).
NEAR Transfers: Approximately 0.000045 NEAR (just over $0.01 USD).
Meteor Wallet ensures transparency by not adding any extra fees; you only pay what the blockchain demands. The fees displayed within the app before transactions are calculated based on "worst-case scenarios," ensuring you are never surprised by high costs. Moreover, any overcharges relative to these estimates are refunded.
For more on fees, visit NEAR Gas Docs.
Is there a mobile app available for Meteor Wallet?
Meteor Wallet's mobile application is in the works, with plans to launch on both Android and iOS platforms by the third quarter of 2024. In the meantime, users can enjoy a full-featured experience through the Meteor web wallet, which is designed to operate smoothly on mobile browsers for easy access on the go.
Keep an eye out for announcements on our official channels for the mobile app release!
How do I use the swap function in Meteor Wallet?
To use the swap function in Meteor Wallet:
Access the 'Swap' button on your wallet's home page or visit Meteor Wallet Swap.
Select the tokens you wish to swap from and to. The wallet will automatically display the best swap options with details on fees and slippage (Meteor provides this service with zero fees).
Review all available swap routes and select your preferred route based on the provided information.
Confirm the swap and follow the on-screen instructions to complete the process. Once the swap is successful, you'll see a confirmation message.
How do I stake cryptocurrencies in Meteor Wallet?
To stake cryptocurrencies in Meteor Wallet, specifically NEAR tokens, follow these steps:
Access Staking: Open your Meteor Wallet and click on the 'Stake' button from the homepage. Alternatively, you can directly navigate to the staking section at Meteor Wallet Staking.
Initiate Staking:
Select 'Standard Staking'.
Click on 'Create New Staking'.
Configure Your Stake:
Enter the amount of NEAR you wish to stake.
Choose a validator or pool from the dropdown menu. Note that different pools may have varying fees, which are deducted as a percentage of your staking rewards.
Confirm and Manage:
Confirm your staking choice. You will receive a success message once the transaction is processed.
Manage your stakes anytime by adding more stakes, unstaking, or claiming rewards. Keep in mind that unstaking has a release period of approximately 52-65 hours (4 epochs) before the tokens become available. While every transaction might need around 0.00057 Ⓝ - 0.001 Ⓝ for gas fee
What Is the difference between staking and liquid staking In Meteor Wallet?
Standard Staking:
Lock NEAR tokens to earn rewards.
Unstake when you want, but there’s a 2-4 day waiting period to get your tokens back.
Liquid Staking:
Stake NEAR and get stNEAR tokens, so you can still use them in DeFi.
Earn rewards and keep your tokens working for you.
There’s a small fee (0.3 - 0.8%) to unstake instantly and get NEAR. You can also wait a few days to avoid the fee.
What upcoming features can users expect from Meteor Wallet?
Mobile Applications: Launching for both Android and iOS, these apps will provide on-the-go access to all wallet functionalities.
DeFi Savings Option: An upcoming feature that allows users to earn interest on their digital assets through various DeFi protocols.
Cross-Chain Account Management: Simplifying the management of assets across different blockchains, enhancing user experience with seamless operations.
Enhanced DApp Exploration: Improved tools and features for discovering and interacting with decentralized applications directly within the walle
How do I connect my Meteor Wallet to decentralized applications (DApps)?
To connect your Meteor Wallet to decentralized applications (DApps), you can use the built-in Explore feature within the wallet:
Access the Explore Section: Open your Meteor Wallet, and tap the middle button on the bottom menu to enter the 'Explore' menu.
Discover DApps: In the Explore section, you’ll find a wide array of DApps categorized into DeFi, NFTs, games, and other applications on the NEAR blockchain.
Connect to a DApp: Choose the DApp you are interested in. Select the option to connect your wallet, which is usually prominent on the DApp’s main page.
Authorize Connection: Follow the prompts to authorize the DApp to interact with your wallet. This typically involves verifying your identity by signing a message with your wallet.
Additionally, you can access this NEAR DApp Catalog to view a comprehensive catalog of DApps available on the NEAR platform. This catalog provides detailed information and is a great resource for exploring the full range of applications available.
For an overview of DApp usage and popularity, you can also visit DappRadar's NEAR rankings, which provide updated statistics and rankings for all DApps running on the NEAR protocol. This information can help you make informed decisions about which DApps to engage with.
Where can I find tutorials and support for Meteor Wallet?
Meteor Wallet provides comprehensive support resources and a structured support ticketing system to ensure users receive efficient and secure assistance:
Tutorials and Documentation:
AI-Assisted Support Bot: Get immediate help via our AI-assisted support bot, which can direct you to a support representative if further assistance is needed.
Documentation and FAQs: Access the Meteor FAQ and Helpful Links for up-to-date information, or check out the Meteor User Guide, though be aware it may be outdated.
Community Support: Engage with other users and seek advice in our Meteor Community Chat on Telegram or the Near Tinker Union Discord.
Feedback and Reporting Issues:
Report issues or provide feedback directly within Meteor Wallet under Settings → Report issues.
Support Ticketing System:
First Contact: Start with our Meteor Telegram AI-Support Bot, trained with extensive documentation and previous support tickets.
Second Contact: If your issue is not resolved, raise a support ticket through the same bot or directly within Meteor Wallet (Settings → Report issues). This step involves detailed investigation and personalized support from our team.
Security Note: Remember, moderators and support team members will never contact you directly outside official channels like the Telegram bot or the wallet's support ticketing system to ensure your security.
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